Marc Royal

Content Strategist | Information Architect | UX Researcher

I design and scale content systems that make complex technology approachable, measurable, and impactful. Skilled at aligning content strategy with product, growth, and brand goals.

Case Studies

UI Content System Style Guide

We built the UI Content System to deliver clear, consistent communications across our products unifying the information experience for users.

  Content Strategy
  Microcopy
  Information Architechture
  Standardization

System Usability Scale (SUS)

A usability study on the Support Center, focused on enhancing search, navigation, and content to create a more seamless, personalized customer experience.

  Usability Scale
  UX Research
  Support Center
  Customer Experience

Product Installation Guide

A deep dive into the OwlCam retail experience, uniting packaging, print, and installation materials to deliver a more seamless unboxing and setup for customers.

  Content Design
  copywriting
  Technical Writing
  Information Experience

Product Education Training Materials

We built a hands-on GoPro HERO5 training program to help support teams troubleshoot faster and ensure consistent customer experiences.

  Support Enablement
  Training Design
  Process Design
  Content Strategy