Content Strategist | Information Architect | UX Researcher

I design content systems and user experiences that reduce friction, improve clarity, and help teams move faster.

Case Studies

I help teams reduce complexity, improve clarity, and scale content experiences that match product quality.

UI Content System (Improving consistency across products)

Deliver clear and consistent communications across our products unifying the information experience for users.

  Content Strategy
  Microcopy
  Information Architecture
  Standardization

Support Center Usability Research (Improving search & navigation)

A usability study focused on enhancing search, navigation, and content to create a more seamless, personalized customer experience.

  Usability Scale
  UX Research
  Support Center
  Customer Experience

OwlCam Retail Experience (Unified unboxing & setup content)

Uniting packaging, print, and installation materials to deliver a more seamless unboxing and setup for customers.

  Content Design
  Copywriting
  Technical Writing
  Information Experience

GoPro HERO5 Support Training (Faster troubleshooting)

A hands-on training program to help support teams troubleshoot faster and ensure consistent customer experiences.

  Support Enablement
  Training Design
  Process Design
  Content Strategy